How do I make a complaint to the Hurley Riverside Park?
What can I expect from the Park following my complaint?
We shall respond to a complaint immediately if it is made verbally to an employee with the necessary experience and authority to deal with it. If further investigation is required it will be passed to a Director of the company.
Written complaints will be acknowledged within 5 working days of receipt. You will be advised of the name of the person dealing with the complaint and when you can expect a response.
We will work hard to resolve the problem as quickly and efficiently as possible.
Where your case is complex, or involves a number of issues, or involves a third party, we may need some time to make sure that we have covered everything however we will still acknowledge your complaint within 5 working days of receipt.
If immediate resolution is not possible, a written response will be given within 10 working days.
If you feel after contacting us that we have been unable to resolve you complaint, we recommend you first contact the Citizens Advice Bureau. They are likely to suggest you take your dispute to the ADR (Alternative Dispute Resolution).
We will usually be contacted direct from the company chosen for ADR and this will allow your complaint to be resolved to your satisfaction.