Please click here to find out how we are keeping you safe on the Park

Keeping Safe

Our family run and pet friendly park is in the heart of the Home Counties on the south bank of the River Thames

How we are keeping you safe

We now have new procedures and rules in place to keep you and your family safe. The details below may be updated or changed once we have confirmation of our opening date and what restrictions are placed on the use of shower blocks.

Before Arrival and Check in

Before Arrival: We ask that any customer feeling unwell or displaying symptoms of COVID-19 does not to travel to the park. Should you or anyone in your party develop symptoms we ask you to call reception on 01628 824493, the main office 01628 823501 or the on-duty warden who’s number is displayed on your welcome letter. You must then return home immediately. You are not permitted to self-isolate on the park.

Balance Payments: Please ensure your booking is correct before arrival and call us if you need to make any changes. We are unable to accept cash and you must ensure you have paid your balance in full before arrival.

Check in: You may check in as usual between 1.00pm and 7.30pm (6.00pm to 8.00pm for hire). Our reception will remain closed this summer and we will be using a contactless check. Please stay in your car when you arrive and a warden will meet you at your car to check you in and issue you with your welcome leaflet containing information on keeping safe on the park.

New Park Rules

Customers only on the park: We will no longer allow visitors or deliveries on to the park.

Cars: A maximum of one car per pitch

Children: Children must be accompanied by an adult at all times and must be accompanied when using the Shower Blocks. This is to ensure that social distancing is maintained on the park and to keep both them and everyone else safe.

No Groups: We are only taking bookings of one or two pitches together, as groups of more than two families can only socialise in groups of up to six people. Any customers who already have group bookings in place are being contacted to be split into two but they will unfortunately not be able to socialise on the park as this will break the social distancing guidelines on maximum group size. If these rules are relaxed we will still be unable to accept more than 2 pitches together.

Shower Blocks

Timings: We ask customers not to remain in the shower blocks for more than 15 minutes to minimise contact and reduce waiting times.

Children: Children under the age of 13 must be accompanied when using the shower blocks to ensure social distancing is adhered to.

Sinks: We have blocked every other sink in the Shower Blocks to allow social distancing

Hand sanitisers: These are located at the entrance to each shower block and at each bin area. Please use these when you enter the building.

Other Facilities

Launderette: Our launderette will remain closed for this season

Playground: Our playground will remain closed until it is safe to open

Shop: Our Park Shop will remain closed for this season. Please bring everything you need with you. If you forget anything there is a shop on the village High Street which is open from 8am to 5pm (and 9am – 5pm on Sundays).

Disabled Wet Room: This will be open as usual however if you intend to use it and have a RADAR key please let the reception know on check in so that it can be disinfected after use.

Washing up areas: These now have a one-way system to minimise contact. We have also blocked every other sink to allow social distancing

Chemical Disposal Points: We have two CDPs one at Shower Block 1 and one at Shower Block 3. Please ensure you keep 2 metres away from other people while queuing, there are markers on the ground to show you where to queue. If there are more than 2 people in the queue already please come back later. Please do not queue on the road.

Cleaning

Cleaning: We are increasing the amount of cleaning in the shower blocks and also have a dedicated team to disinfect the communal areas. A cleaning schedule is displayed at the entrance to each block. Our cleaning standards have always been very high and we will be including extra work to disinfect regular touch areas including door handles, sink taps and loo flushers. If you have any concerns while on the park please contact a member of staff immediately.

Outside Facility Cleaning: We will be cleaning these on a regular basis including water points, CDU, refuse areas, hand sanitiser units and dog bins.

Signage

We have put up signs throughout the Park to remind customers about social distancing.

Other Areas

Hire Caravans: We are disinfecting the hire caravans using a specialist fogging machine between each booking . To enable this, we have moved some caravans to a Sunday arrival to give us enough time and pushed the check in back to 6pm.

What to bring with you: As the Park Shop will be closed please bring your own supply of food, drink & essentials.  We recommend you bring disposal gloves to wear when using any communal areas such as water points refuse areas or Chemical Disposal Unit areas. We also recommend bringing your own supply of alcohol hand sanitiser and use it regularly. There is no requirement to wear a face mask however you are free to do so if you wish.

Social distancing: We ask that you ensure you maintain the 2-metre social distancing requirement at all times from anyone who does not live with you. Any areas where close contact may happen are clearly signposted including by the barrier. We have implemented a one-way system at the washing up sinks to minimise contact.

Staff: All our team have been trained in safe COVID-19 procedures and will wear appropriate PPE including gloves and disposable aprons.

Hurley Village: If you are visiting the local village please ensure you obey 2 metre social distancing. The village shop is open as normal with a one-way system in the front door and out the back.

Take Aways: Pirate Pizza will be visiting us this summer on the River Thames on Wednesday nights. The Rising Sun in the village are also doing takeaway food on a Friday night

Last updated on the 30th June 2020